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Cancellation Policy

We understand that life can be unpredictable, and sometimes you may need to cancel or reschedule your appointment. To ensure fairness and efficiency for both clients and practitioners, we have established the following cancellation policy: General Policy 1.1. Cancellations must be made at least 24 hours in advance of your appointment or class time to receive a full refund 1.2. If you cancel or reschedule your appointment less than 24 hours before the scheduled time, no refund or credit will be awarded 1.3 Manage your classes and appointments by using the Fit App or your account on balancedbreathandbody.com Late Cancellations and No-Shows 2.1. Late cancellations (within 24 hours of your appointment) or no-shows (failure to show up for your appointment without prior notice) will result in a fee of 100% of the service cost. 2.2. For package bookings (e.g., multi-session Rolfing or yoga packages), late cancellations or no-shows will result in the session being deducted from the total number of sessions in the package. Rescheduling Policy 3.1. You may reschedule your appointment without penalty if you provide at least 24 hours' notice. 3.2. To reschedule an appointment, please do so through the Fit app, online at balancedbreathandbody.com, or contact us at info@balancedbreathandbody as soon as possible. Emergency Situations 4.1. In cases of extreme emergencies (e.g., illness, accidents), we may waive the cancellation fee on a case-by-case basis. Payment for Cancellations and No-Shows 5.1. Payments for late cancellations or no-shows will be processed automatically through the payment method on file, or you may be asked to settle the amount before rescheduling future sessions. 5.2. Any remaining balance will be adjusted for future sessions or services as applicable. Client Responsibilities 7.1. Please arrive on time for your scheduled appointments or classes. Arriving late will result in a shorter session or class. 7.2 Please arrive in appropriate attire for Rolfing® Sessions. Recommended clothing: athletic shorts or underwear, and a tank top or sports bra for people with breasts. 7.3 Please arrive for Rolfing® Sessions with skin that is free from oils, deodorants or lotions. Contact Information For cancellations, rescheduling, or any questions regarding this policy, please contact us at: Info@balancedbreathandbody.com

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